General Referrals

The listings under General Referrals are a good place to start when you are looking for information about a particular topic.  If they cannot supply the specific information you need, they will be able to refer you to the correct organization to answer your question.  

Emergency: 911

This is the general emergency number for police, fire and ambulance.  If your call is not an emergency, you should phone the non-emergency number for the service you need in your area listed at the front of the phone book. 

Vancouver Island Crisis Line: 1-888-494-3888

Crisis line workers provide 24/7 telephone support to help clients through a crisis situation, provide referrals to emergency Mental Health and Addictions Services and provide information about community resources. 

Poison Control Centre: 1-800-567-8911

Provides information on poisons and treatments of poisoning.

General Information 

BC Health and Seniors Information Line
A general referral line for issues related to seniors including all relevant BC Government programs.  This is an excellent place to start if you have any questions related to services available for seniors in BC.  They will also mail publications to you including BC Seniors Guide, Healthy Eating for Seniors and Move for Life. 

250-952-1742 1-800-465-4911

Health Services

Vancouver Island Health Authority (VIHA)
All chronic care programs, including home support, provided by VIHA are accessed through the General Inquiries Line.  You will be referred to the Central Intake program and an appointment will be made with a Registered Nurse who will assess your situation.  VIHA’s community programs including community nursing, case management, nutrition, rehabilitation and the quick response team are all coordinated through this single point of access system.

250-388-2273 1-888-533-2273      

Beacon Community Services Home Support
If you have been assessed and are now a Home Support Client, you may contact your home support scheduler by calling the number below and you will be referred to the appropriate team. 


HealthLink BC
This is a valuable resource for any non-emergency questions you may have about healthcare and nutrition.  The service is available at no charge 24/7 and you will be connected to a nurse, dietitian or pharmacist depending on your inquiry.  

811     711 (Deaf/hearing impaired)

VIHA’s Mental Health and Addiction Services

Provides a variety of programs on both an inpatient and outpatient basis.

Mental Health and Addiction Services Intake Line 250-519-3485

Government Services

Service Canada
Service Canada is the central intake number for referral to all federal government services.

1-800-0-Canada (1-800-622-6232)

Service BC
Service BC is the central referral line for all provincial government services


Municipal  Government Services

Listed below are the general inquiry lines for each of the municipalities in the CRD. 

 Municipality Phone  Police (Non-Emergency)  Fire (Non-Emergency)
Capital Regional District  250-360-3000 See below for specific municipality. See below for specific municipality.
Central Saanich  250-652-4444

Central Saanich Police Service

Central Saanich Fire Department

Colwood 250-478-5999 West Shore RCMP
Colwood Fire & Rescue Services

Esquimalt  250-414-7100

Victoria Police Department

Esquimalt Fire Department

Highlands 250-474-1773 West Shore RCMP
Highlands Vol. Fire Dept.
Langford  250-478-7882 West Shore RCMP

Langford Fire Department

Metchosin 250-474-3167 West Shore RCMP
Metchosin Vol. Fire Dept.
North Saanich 250-656-0781 Sidney/North Saanich RCMP
North Saanich Fire Dept.
Oak Bay 250-598-3311 Oak Bay Police Department
Oak Bay Fire Department
Saanich  250-475-1775 Saanich Police Department

Saanich Fire Department

Sidney 250-757-1184 Sidney/North Saanich RCMP
Sidney Fire Department
Sooke 250-642-1634 Sooke RCMP
Sooke District Fire Hall
Victoria  250-385-5711 Victoria Police Department

Victoria Fire Department

View Royal  250-479-6800   West Shore RCMP
View Royal Fire Rescue