VIHA Home & Community Care Services

The Vancouver Island Health Authority (VIHA) provides a number of health-related services to support those living in the community, whether they are in their own home or facility care. These services are provided either directly by VIHA or through one of its community partners, including Beacon Community Services.

The services available through VIHA are described below.

For more detailed information visit VIHA online or call their General Enquires Line at 250-388-2273. The VIHA Home and Community Care Handbook for Clients is a helpful resource for understanding more about VIHA's services.

Visit Accessing VIHA Services for information about initiating VIHA services.

Case Management

VIHA's Case Managers assess health care needs and coordinate home and community care services. They will begin the process with a home visit to discuss care needs and the services that are available. Case Managers continue to monitor and assess the changing needs of individual clients and will adjust levels and types of care accordingly.

Home Care Nursing

Home Care Nurses provide services for individuals in their homes including assessment, education, counselling and medical and post-surgical care. Referrals to a VIHA Home Health office may also be made for some services including, but not limited to, skin and wound care, intravenous care and chronic disease management.

Home Support

Home Support Services include a variety of personal care options to help maintain independence while staying at home. Home support may include one or more of the following services:

  • Bathing, dressing and grooming
  • Meal Preparation
  • Laundry
  • Dementia care
  • Respite care to support caregivers
  • End of life care
  • Mobility assistance with or without mechanical aids

Under Delegation from a Nurse:

  • Administering medications
  • Catheter and ostomy care
  • Oxygen assistance

Convalescent Care

VIHA's Convalescent Care is short-term care for medically-stable clients who no longer need acute care in hospital, but who need more time to recover before returning home. VIHA Convalescent Care is available through the Activation Program. This program provides comprehensive rehabilitation services to clients in transition between acute care and home or a different home environment. Activation Programs are available in Greater Victoria at Aberdeen Hospital.

Physiotherapy and Occupational Therapy

Physiotherapists and Occupational Therapists work to maintain or improve physical independence through a regimen of exercises and stretches, according to a patient's current condition. Services are free of charge through VIHA for those who:

  • have a physical disability
  • are recovering from surgery or a stay at the hospital
  • need rehabilitation or therapy to stay at home

Beacon offers both physiotherapy and occupational therapy services on a fee-for-service basis to complement the VIHA services.

Nutrition Services

Registered dieticians can assist with nutritional health for VIHA clients living at home. VIHA's Nutrition Services include assessment, consultation, counselling and education on providing nutritious meals. Common health issues that nutritionists can help with include swallowing disorders, diabetes, malnutrition and gastro-intestinal diseases.

Adult Day Services

Adult Day Services offer assistance with daily living activities as well as social, recreational and educational programs. Seniors may attend the day program for one or more days per week, depending on their individual needs. Subsidized Adult Day Care programs are funded by VIHA and are delivered at a number of senior's centres throughout the community.

Many Adult Day Programs also include a bathing program. Being able to bathe safely is an important aspect of self-care at home. Those who require help bathing beyond what a home care worker can safely provide, may like to participate in a bathing program at a senior's care centre in their community.

Respite Care

Respite care services are for seniors who normally are able to live at home with support and need short-term respite care in a facility. This might be because the person is in need of greater care after surgery or an illness, or a senior's caregiver may need a scheduled break from their responsibilities.

Beacon has partnered with VIHA to provide subsidized respite care for up to 35 days at the Piercy Respite Hotel (part of the Hillside Seniors Health Centre).

Acquired Brain Injury Program

The Acquired Brain Injury Program is a joint initiative of VIHA and community agencies and helps individuals with an acquired brain injury live successfully in the community.

Choice in Supports for Independent Living (CSIL)

Choice in Supports for Independent Living (CSIL) allows clients to manage their own home support services.   Eligible clients are allocated funding to purchase and manage their own home support services.

Hospice Palliative and End-of-Life Care

Hospice palliative care offers support for clients and their families making choices about end-of-life care. Further information can be found at VIHA's Hospice Palliative and End-of-Life Care website. 

Health Services for Community Living

In partnership with Community Living BC, VIHA  provides support and services to people with developmental disabilities living in the community.

Social work

The VIHA Social Work program provides social work and counselling services for those clients facing a short-term health care crisis.

Home Oxygen Program

VIHA works in partnership with the Ministry of Health to provide the Home Oxygen Program (HOP) to residents of the CRD.

Flu and Pneumonia Shots

Flu and pneumococcal (pneumonia) vaccines are provided free of charge to anyone 65 years of age or older.  Contact your local VIHA health unit listed below for clinic schedules or visit them online: www.viha.ca/flu

Public Health Nursing
Esquimalt 250-360-5600
Peninsula 250-544-2400
Saanich 250-519-5100
Salt Spring Island 250-538-4886
Sooke 250-642-5464
Victoria 250-388-2200
Westshore 250-519-3490